Frequently Asked Questions

Is it genuine leather?

Yes, we choose the best quality so your BONNIS are special.

The composition and all its details are specified in the description of each product.

How do I know if my BONNIS will fit me?

Don't worry!

We've added a simple and practical guide so you can choose your size correctly and without any complications.

Do you have a physical store?

No, but we hope to soon be able to fulfill that dream!

Is it safe?

Yes, we support international payment systems, and they are 100% reliable as they are SSL and PCI certified.

Can I pay MSI?

Yes, we count up to 3MSI starting at $5,000 of purchase.

Where do we ship to?

We ship to all of Mexico

How much does shipping cost?

The regular rates are:

Relay $189

Estafeta Express $276

FedEx $199

How can I get free shipping?

When adding two or more products to your cart, select the " standard " box at checkout and the FREE shipping cost will appear in the price.

How long will it take for my order to arrive?

Remember that what makes us special is that everything is personalized, so the manufacturing time is 7 days plus the shipping time (3-7 business days) depending on the area you are in.

Important notes regarding delivery times:

• Delivery times are estimated and depend directly on the shipping company.

• In remote or hard-to-reach areas, delivery may take up to 10 business days .

• Some small or remote locations may receive deliveries only once a week or every 14 days .

We give an estimated delivery time of 14 business days.

Which courier will my order use?

We usually work with FedEX and Estafeta.

Can I return my order?

Each pair of shoes is unique and lovingly handmade by Mexican artisans. As this product is 100% personalized and created upon request, there are no exchanges or returns except for manufacturing defects. (See more details by clicking on our policies.)

Can I cancel my order?

Once the order has been processed, we cannot cancel it.

How can I contact you if I have further questions?

You can write to us at contacto@bonni.mx and we will gladly answer any questions you may have as soon as possible!